Upon completing the program, graduates receive two independently accredited qualifications:

• Diploma in Airlines Cabin Crew Services from the Netherlands Maritime University College.
• Level 5 Swiss Diploma in Aviation Hospitality Management from the Swiss Information and Management Institute.

The Diploma in Airlines Cabin Crew Services (MQA/PA 16847) from Swiss Diploma prepares students for careers as professional cabin crew, focusing on customer service, safety procedures, and airline operations. The program combines theory and hands-on training in body language, communication etiquette, service techniques, and aviation knowledge. Students gain skills in presentation, ethical service, and industry-specific practices, along with insights into air transport operations, aviation trends, and regulatory frameworks.

Each subject combines theory with practical tools like case studies, discussions, projects, and real-world insights from lecturers. In the final semester, industrial training helps students apply their knowledge in a real work setting, equipping them with the skills and experience employers seek.

1. Theory Modules (Online):

• Introduction to Airlines
• Aircraft Types and Cabin Operation
• Basic Etiquette
• Introduction to Tourism and Hospitality Industry
• Introduction to Air Transport
• Airport Operation and Ground Handling
• Airline Business Communication
• Introduction to Flight Services
• Aviation Law

2. Practical Modules:

Delivered 100% onsite at NMUC campus in Malaysia, through two separate one-week sessions.

• Phase 1: First Onsite Session (1 Week)
  • Personal Grooming: Practice in makeup, uniform presentation, physical appearance, and professional demeanor.
  • Food Services in the Airline Industry: Hands-on training on inflight meal preparation, presentation, and serving techniques.
  • Customer Service and Passenger Interaction: Practical scenarios for handling passenger communication and managing service excellence.

• Phase 2: Second Onsite Session (1 Week)
  • Medical Emergencies Onboard the Aircraft: Simulated emergency response training and basic first aid techniques.
  • Special Procedures for Inflight Contingencies: Emergency preparedness for scenarios such as fire, emergency landings, or passenger disruptions.
  • Crew Responsibility and Cooperation: Teamwork exercises, communication drills, and coordination in cabin crew operations.

3. Additional Learning Activity

Aviation Industrial Visit – Coordinated field experience in a real world aviation environment.

• Demonstrate comprehensive knowledge of airline operations and air transport services, including aviation history, regulatory frameworks, airport procedures, and aircraft types.
• Apply professional standards of cabin crew conduct, including personal grooming, etiquette, and communication techniques to meet global customer service expectations in the aviation industry.
• Deliver exceptional inflight customer service, utilizing best practices in passenger interaction, food and beverage service, and cultural sensitivity.
• Respond effectively to medical and inflight emergencies, demonstrating practical skills in first aid, emergency protocols, and passenger safety.
• Collaborate efficiently as part of a cabin crew team, showing leadership, coordination, and conflict resolution skills during regular operations and crisis situations.
• Communicate professionally and ethically in English and other service languages used in the airline industry, adapting tone and behavior to different passenger profiles.
• Apply foundational knowledge of tourism and hospitality to support broader customer service roles and career mobility within the travel industry.
• Demonstrate awareness of current trends and technologies in aviation and air transport services, and understand their implications for cabin crew operations and service innovation.
• Participate in real-world aviation environments through industrial visits, gaining practical insights and exposure to airline workplace standards and practices.
• Prepare for career advancement or further study in aviation, hospitality, or business administration by meeting professional and academic expectations through both theoretical understanding and practical performance.

The program is 2 years course delivered in an asia-campus model, combining Full Online with study abroad at NMUC campus with support from an academic support system. This learning model enhances the learning experience and outcomes, offering a flexible and effective solution for busy professionals.

Entry Requirement:

• Having NQF / QCF / RQF Level 3 Diploma or its equivalent

English Requirement:

• Common European Framework of Reference (CEFR): Level B2; or
• IELTS: Overall score of 5.5, with Reading and Writing at 5.5; or
• Pearson Test of English Academic (PTE Academic): Score of 51.

Note: SIMI reserves the right to make admissions decisions based on the requirements of recognized agencies and the global quotas of the program.

Additional Requirements:

• Documented personal and family medical history
• Physical and Mental Examination
• Ear, Nose and Throat examination and Hearing
• Eye examination, Visual Acuity and Colour Perception
• Free from any abnormality, congenital or acquired
• Free from any active, latent, acute or chronic disability
• Free from any wound, injury or sequelae from operation or any effect or side-effect of any prescribed or non-prescribed therapeutic, diagnostic or preventive medication taken, such as would entail a degree of functional incapacity which is likely to interfere with the safe operation of an aircraft or with the safe performance of duties.

SIMI is the first higher education institute in Zug, Switzerland, to achieve comprehensive international accreditations at both the organizational and program levels. The video below guides you through the step-by-step process of verifying and checking SIMI Swiss's accreditations and recognitions.

• Watch this video to learn how to verify SIMI Swiss's accreditations and recognitions HERE.
• View the complete accreditation system of SIMI Swiss HERE.

About the Netherlands Maritime University College:

Upon completing this course, students can choose to pursue a Level 7 Diploma at the Swiss Information and Management Institute (SIMI). Additionally, they will have the opportunity to apply for admission to a full BBA degree program at NMUC or a variety of universities in the UK.

• Study Abroad Pathways: Click HERE
• Relocation Pathway: Click HERE
• eUniversity Top-Up: Click HERE
• Top-Up Degree: Click HERE
• All Pathways: Click HERE